as there are other users out there still experiencing this same problem. James Madison University was the first university to partner with Rosetta Stone to offer the Rosetta Stone Version 4 TOTALe as an accredited Conversational Spanish I language learning course. didn't learn much! But I hope this information helps other users to find this thread and contribute to the issue. Windows 8 Windows 7 Windows Vista Windows XP Apple iOS Mac OS Platform: Adobe AIR on x86. installed Rosetta first thing after the entire system recovery operation, works flawlessly. ![]() There are no updates for V4 that we could find at this time. as expected.Ĭannot use Processor Monitor to look at the situation because the whole computer locks up (why does Process Monitor not have a real time log to disk option?)Īfter several attempts of removing Adobe AIR and reinstalling, we were no longer getting Adobe Air installation prompt. so its normal until after it communicated with this service apparently, or maybe later after that. Noticed that we were given a Rosetta Service 1141 error without service startedĪnd can exit program normally. Rosetta Stone Service Disabled (services.msc) (When running ComboFix we noticed pieces of AVG still remained and Combo will not let you continue until its fixed, so we had to run the AVG Removal Tool, and even it did not fix the problem, so after searching for AVG regkeys and folders, we finally got it out of the system) MSConfig/Autoruns ran, no visible issues or rogue startup programs.ĪVG, MalwareBytes, Kapersky, Microsoft Security Essentials ran, no virus. Here are the things we have tried thus far: (I think this might be related to the lock up not sure). Reinstalling software does not help, and you may get random warnings to upgrade Adobe AIR to latest version even if it already appears to be the latest version. (no ctrl+alt+del, no caps lock or numlock led responding). The issue is, when installing Rosetta Stone V4 TotalE, once installation has completed and you run the program you get a grey screen and your computer completely freezes. So therefore I am posting this thread to possibly attract other users to solutions for the issue. I am creating this thread because I know other users have had this issue and there is no good known resolution yet. ![]() This is not my issue, rather another users issue that I helped them with.
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